Shipping & Returns

Shipping: Royal Mail Tracked Services
Standard Shipping: £3.95 (Tracked 48) 3-5 days
Standard over £50: FREE (Tracked 48) 3-5 days
Speedy Standard: £5.95 (Tracked 24) 2-3 days
Express Delivery: £10* (Special Delivery) 1-2 days
*orders must be placed by 11am for next day delivery.
Please Note:
  • We cannot accept responsibility if the delivery address provided is incorrect; please check all of your details before completing at checkout.
  • If a signature is required, please ensure that some is available to sign for them at the address or that your safe place is clearly indicated.
  • Orders placed at the weekend will be accepted on a Monday.
  • In the instance that any order is incorrectly shipped to a customer in error, we would kindly request that this is returned to us. A postage label and free collection will be provided; any items not returned to us will be invoiced.
    Returns & Exchanges
    Hassle Free Returns:
    • Our returns policy lasts 30 days; anything returned to us after that period of time will not be refunded.
    • If you wish to return an item, please email us first on:
    • To be eligible for a return, your item must be returned to us in unused condition and in the same condition you received it, also in it's original packaging. The safe return of items is the responsibility of the customer; we are unable to refund for missing items or those that arrive damaged from transit. Proof of purchase must also be provided.
    • Once your return is received, we will contact you to let you know that we have received your returned item; we will also notify you if your refund has been approved.
    • If the return has been approved, then your refund will be processed to your original method of payment. Please remember that it can take 2-5 working days for your bank to process the refund.
    • Sale items cannot be refunded; a credit note will be provided in this instance.
    • Sale and Sample items are excluded from promotions and discount codes.
      • Exchanges can only be made if items are defective or damaged.
      • If you wish to simply change for a different item, you would be advised to follow the returns process above and order a new item in a separate transaction. Just drop us a line if you need any help with this.
      • Faulty or defective items will be replaced (with the same or similar product if out of stock); items will be shipped on receipt of the returned item. We may provide pre-paid returns labels in this instance.
      Return Shipping:
      • The customer is responsible for paying the return postage cost; as a very small and new independent business, I hope that customers appreciate that this is reasonable.
      • If you are returning an item over £50 it is suggested that you use a tracked service; we cannot be responsible for returned items going missing in the post or arriving damaged.
        Customer satisfaction really is the most important thing to us at Bombaby, so please don't hesitate to get in touch if you have any queries at all.
        Always happy to help! 💋