Hassle-Free Returns via Our Royal Mail Portal

To return an item, place the unused item(s) in their original packaging and purchase a Royal Mail return label by clicking the below:

Return Period:

• Full-price items: Returns accepted within 14 days of receipt.

• Sale items: Returns must be made within 14 days to qualify for a refund.

• Christmas Returns: Extended 14-day return period for full price purchases made during the holiday season. Clearance items are exempt.

• Samples & Seconds: Non-returnable unless faulty beyond described defects.

Return Conditions:

• Items must be returned unused, in original condition, with all original packaging, including dust bags (if applicable).

• The safe return of items is the customer’s responsibility - we are unable to refund for missing items or those damaged in transit.

• Returns Fee:

  • Small parcels: £3.95 (deducted from refund)

  • Medium parcels (over 2kg): £5 (deducted from refund)

• International returns: Customers must cover the return shipping cost. We cannot generate return labels for overseas orders. A tracked service is required for all international returns.

• Sadly we are unable to refund the original customer shipping cost.

Faulty or Incorrect Items:

• If your item is faulty or incorrect, please notify us within 7 days of receipt.

• The faulty item must then be returned within 14 days of contacting us to qualify for a refund, repair, or exchange.

• If the issue is reported after 14 days but within the legal 30-day period, we can only offer a repair or replacement rather than a refund.

Refunds:

• Once we receive your return, we will confirm receipt and notify you if your refund has been approved.

• Approved refunds will be processed to your original payment method. Please allow 2-6 working days for your bank to process the transaction.

Exceptions:

• Sale Items: Refundable within 14 days of receipt.

• Samples & Seconds: Non-refundable unless faulty beyond described defects.

• Bundle Discounts:

  • If a full-price item is returned but the promotional (discounted) items are kept, the refund amount will be adjusted accordingly.

• Free Gifts: Any free gifts received as part of a promotion must be returned with the order to qualify for a full refund.

Exchanges

• Exchanges are only available for faulty or defective items.

• If you wish to exchange an item for a different one, please follow the standard returns process and place a new order separately.

• Faulty or defective items will be replaced (or a similar item sent if out of stock). We may provide a pre-paid return label in these cases.

If you have any questions, please contact us - we’re happy to help!